Shipping policy
Shipping Policy
nickbroker.com establishes this Shipping Policy to clarify delivery standards for all orders placed through our online store. We are committed to providing reliable, transparent, and efficient shipping services to our valued customers across various regions.
Shipping Destinations
We provide comprehensive global shipping services to all 50 states of the United States (including Alaska and Hawaii) and most international countries and regions.
We DO NOT ship to:
- PO Boxes or military addresses (APO/FPO)
- Countries or regions under international trade sanctions
For remote areas that require specialized logistics arrangements, additional fees may apply. These fees will be clearly displayed during checkout.
Shipping Options
Cost: Calculated based on shipping method, package weight, and destination. Free shipping may be offered for orders meeting minimum value criteria.
Delivery Time: Estimated delivery within 20 to 30 working days from order confirmation.
- Excludes weekends and federal holidays
- Peak seasons may add 2–3 working days
Tracking: Real-time tracking via carrier link in your shipping confirmation email.
Order Processing Time
All orders are processed at our fulfillment center during regular business hours, excluding weekends and public holidays.
- Standard Orders: 1–2 working days
- Custom Items: 3–5 working days
Order Tracking
Tracking numbers are automatically generated and emailed to you within 24 hours of shipment confirmation.
Track your order via:
- Direct carrier link in your shipping confirmation email
- "My Orders" section in your account on nickbroker.com
Order Processing Details
| Order Type | Processing Time | Additional Notes |
|---|---|---|
| Standard Orders | 1 to 2 working days | Payment verification, inventory allocation, quality inspection |
| Custom or Personalized Items | 3 to 5 working days | Additional time for custom production and special handling |
Delayed or Damaged Shipments
We strive to ensure every order arrives on time and in perfect condition.
What to Do If Issues Arise
Please contact our dedicated customer service team within 7 working days of the estimated delivery date if:
- Your order has exceeded the stated delivery window without arrival
- Items arrive damaged, defective, or incomplete
Please provide:
- Your complete order number and tracking ID
- Clear photos of any damaged items and the external packaging
Once we receive and verify the necessary details, we will promptly arrange for replacements or refunds as appropriate.
Delivery Exceeded Window?
If your order has not arrived within the stated timeframe, contact us immediately with your order number and tracking ID.
Damaged or Incomplete Items
Take clear photos of the damaged items and the external packaging. Include these with your email to expedite the resolution process.