Return policy
Return & Refund Policy
Your satisfaction is our top priority at nickbroker.com. We stand behind the quality of our products and are committed to ensuring you are completely satisfied with your purchase. This return and refund policy provides detailed information about our procedures for returns, exchanges, and refunds, designed to make the return process as straightforward and hassle-free as possible.
Our return policy is designed to be fair, transparent, and customer-friendly. We believe in providing clear guidelines that help you understand what can be returned, how to initiate a return, and what to expect throughout the return process.
Return Eligibility
To be eligible for a return, items must meet specific requirements that ensure they can be resold to other customers.
Item Condition Standards
Items must be in new, unused, and unopened condition to be eligible for return. This means the items should be exactly as they were when you received them, with no signs of use, wear, or damage.
Items that have been opened, used, worn, installed, or altered in any way are not eligible for return.
Packaging & Documentation
All original packaging, tags, labels, and protective materials must be included with the return. This includes product boxes, instruction manuals, and any accessories.
Time Frame Limitations
Returns must be initiated within 30 days of the delivery date. The 30-day period begins on the date your order is delivered.
Resellable Condition Standards
Items must be in resellable condition, meaning they can be sold to another customer without any issues. This includes being free from damage, wear, odors, or stains that would prevent resale.
We carefully inspect all returned items to ensure they meet our resellable condition standards.
Non-Returnable Items
For health, safety, legal, and business reasons, certain items cannot be returned.
Items That Cannot Be Returned
- Personalized Products: Items that have been customized, engraved, or monogrammed cannot be returned.
- Used or Altered Items: Items that show any signs of use, wear, or installation cannot be returned.
- Digital Products: Software licenses, downloadable content, and gift cards cannot be returned.
- Final Sale Items: Clearance or special promotional items may not be eligible for return.
Personalized & Custom
Made specifically for you — cannot be resold. Please double-check all customization details before confirming your order.
Used & Altered
Items that have been worn, installed, or show signs of use cannot be returned for health and safety reasons.
Return Process
Following the correct steps ensures that your return is processed quickly and accurately.
1. Initiate Your Return
Contact our customer service team via email at support@nickbroker.com. Include your order number, the item(s) you wish to return, and a brief explanation of the reason.
Including photos of damaged or defective items helps us process your return more efficiently.
2. Receive Authorization
We will issue a Return Authorization (RA) number and provide detailed return shipping instructions. This RA number must be clearly visible on your return package.
3. Prepare & Ship
Package the item in its original packaging with all accessories. Include the RA number prominently. Ensure the item is securely packaged to prevent damage during shipping.
Refund Processing
Once we receive and inspect your return, we will process your refund. Refunds are issued to the original payment method.
- PayPal: 3–5 business days
- Credit/Debit Cards: 7–14 business days
We will send email confirmation once your refund is processed.